Your Broadband Mobile App
The Challenge
A Tier2 Broadband Service provider in the country devotes significant resources to customer care and support. The service provider wanted to empower their customers at a click of a button from their mobile phones to do a lot of customer care tasks and service requests which otherwise had to be done through a contact center. Most important was checking the feasibility of service in their area for the customers. TTH developed an IOS based Mobile SelfCare App for the customer.
Our Approach
The design was based on an existing Android App. Google Analytics was integrated into the App with various Billing and CRM APIs of the customer. The App was deployed in a record time of 4 weeks on the Appstore.Leading Mobile Operator in India Mobile App
The Challenge
A major telecom provider in the country devotes significant resources to customer care and support. The service provider wanted to empower their customers at a click of a button from their mobile phones to do a lot of customer care tasks and service requests which otherwise had to be done through a contact center. TTH suggested mobile apps for productivity and empowerment as part of an architecture review exercise and developed this application using a comprehensive Middleware framework concept.
Our Approach
The TTH Business team interacted extensively with the customer stakeholders to understand the various customer enablement points within the Mobile App. The designs were prepared and integrated with the Line of business applications and functions. Comprehensive analytics data were gathered on middleware using Google Analytics and a custom analytics layer. The chosen solution has significantly deflected calls from the contact center thereby reducing call center costs for the provider and making their empowered customers. Happy Customers !!
